Description
The Customer Care Support Agent will provide telephone and written customer support for the GXD5RIS software, perform technical and functional diagnostics, handle Level 1 requests, follow up on recurring issues, and collaborate with N2 and project teams on complex incidents. The role requires an information technology degree, customer-service or technical support experience, strong communication skills, teamwork, reliability, and familiarity with Windows, Word, and Open Office; knowledge of Apache, SQL, and MySQL is advantageous.
