Description
Inter is hiring a URA Modernization and AI Engineering Lead to lead a squad responsible for modernizing its URA customer service channel using Genesys Cloud and artificial intelligence. The role covers voicebot and conversational-flow development, Java and API integrations, AI governance, release management, incident handling, operational monitoring, and team leadership. Candidates need experience managing medium-to-large teams, URA/IVR projects, Genesys Cloud, AI customer-service applications, and contact-center modernization, along with a bachelor’s degree and onsite availability in São Paulo.
