Description
The IT Incident Manager leads cross-functional investigative teams to resolve technology events affecting the enterprise, monitors and drives incident recovery, coordinates technical support partners and stakeholders, manages critical triage and escalation, and leads post-mortems and continuous improvement. The role requires 24/7 support and rotating on-call duties, with a standard shift of 11:00 AM–9:00 PM EST, and is primarily onsite in Cleveland, Ohio; Albany, New York; or Buffalo, New York, with remote consideration subject to an onsite interview. The position requires a bachelor’s degree or equivalent experience, at least three years of experience leading technical projects or incidents, experience with distributed systems, networks, application development, and mainframe environments, and familiarity with ITIL and incident management.
