Description
The Technology Operations Analyst owns configuration-based ticket work in VMS platforms through Salesforce, from intake through completion, while maintaining SLAs, documentation, quality standards, and technical capability. The role supports increasingly complex tickets, troubleshoots issues, escalates problems, collaborates with global and matrixed teams, participates in PMO and technology alignment activities, and analyzes recurring incidents to recommend improvements. The position is based in the Ortigas area with a temporary hybrid arrangement and openness to APAC or India shift schedules.
