Description
The Technology Operations Support Coordinator supports AGS Technology Analysts and Program Management Office teams by managing technology incidents, service requests, software licenses, Salesforce tickets, documentation, SLA reporting, basic troubleshooting, initial testing and quality assurance, and global VMS outage coordination. The role requires strong customer service, multitasking, organizational and analytical skills, Microsoft Office proficiency, and the ability to work independently and collaboratively; a bachelor’s degree or equivalent experience is preferred, along with MSP experience and familiarity with AGS VMS technologies.
