Description
Motive is hiring a Technical Program Analyst specializing in AI to build, optimize, and maintain AI-driven conversational support platforms for its Global Support Organization. The role focuses on designing conversational flows, prompts, and automations; integrating Sierra, Salesforce, Amazon Connect, and other systems; monitoring agent performance; troubleshooting bot behaviors; and managing access and configuration requests. Candidates need at least six years of technology operations or contact center experience, two years configuring conversational AI platforms, strong Salesforce and integration knowledge, and strong project management and stakeholder-management skills.
