Description
The Technology Service Analyst (TSA) provides technical support to end-users, focusing on quick issue resolution, both over the phone, remotely, and on-site. This includes managing complex system problems, logging and updating tickets, prioritizing requests, and ensuring customer satisfaction. The TSA will monitor customer environments using remote management tools, assist with software and desktop issues, perform equipment repairs, and install new systems. They will also contribute to knowledge base creation and participate in ongoing training.
