Description
The role serves as a Tier 2/3 technology support escalation point for unresolved helpdesk issues, providing hardware and software support for faculty and staff devices, classrooms, labs, networks, and enterprise applications. Responsibilities include deploying and upgrading computers, supporting Windows and macOS, troubleshooting server and database access issues, repairing hardware, coordinating office moves, supporting classroom technology, and creating user documentation. The position requires a technical trade degree or equivalent, at least three years of technology support experience, and experience with PC and Apple hardware repair, Windows and macOS, endpoint management, encrypted devices, and Active Directory/Azure.
