Description
John W. Danforth Company is hiring a Technology Support Analyst II to provide hands-on technical support for IT systems, including troubleshooting hardware, software, and network issues; installing and maintaining devices; managing service tickets; escalating complex issues; educating end users; and documenting procedures. The role requires a high school diploma or equivalent, at least two years of technical support experience, familiarity with Windows and macOS, Microsoft Office, networking concepts, and strong customer service skills. Benefits include medical, dental, vision, disability, life insurance, a 401(k) with company match, paid time off, holidays, and incentives, with estimated compensation of $62,400–$68,400.
