Description
Genesis10 is seeking a junior Help Desk / User Outreach Analyst for a 6+ month hybrid contract with a Global Financial Institution in Charlotte, North Carolina. The role supports enterprise-wide Active Directory data cleanup and Enterprise Information Protection remediation by handling Tier 1 user inquiries, conducting outreach, explaining remediation requirements, tracking responses and exceptions, triaging cases, supporting campaign reporting, and maintaining documentation. Candidates need 0–3 years of relevant support experience, Active Directory knowledge, ticketing-system experience, strong communication skills, and attention to detail. The position pays up to $33.01 per hour.
