Description
The Technology Support Rep II provides live Level 1 help desk support for Domino’s In-Store Operators at the company’s headquarters in Ann Arbor, Michigan. The role diagnoses and resolves routine software, hardware, and peripheral issues; documents troubleshooting steps; follows up with customers; and receives ongoing technology training. The position requires a high school diploma, night and weekend availability, strong communication and problem-solving skills, and preferably help desk, remote support, networking, ServiceNow, and SQL experience. Training lasts 2–4 weeks, followed by shifts including nights and weekends, with on-site work four days per week for Monday–Thursday schedules.
