Description
Scott Dunn is hiring an Application Support Analyst to own the full lifecycle of helpdesk tickets for its applications, including triage, first- and second-line resolution, escalation, and closure. The role works with developers to investigate and escalate code defects, maintains known issues and self-service guidance, monitors ticket trends, and acts as a liaison between business users and the technology team. The position is office-based in London, Hammersmith and requires application-support experience, SQL, and .NET Framework knowledge.
