Description
The IT Help Desk Technician will register and track IT service requests, provide responsive support through ITSM, chat, or telephone, maintain user and asset records, and follow established scripts and knowledge-base procedures. The role requires a higher education degree in information technology, at least one year of technical support or Help Desk experience, and knowledge of IT operations; ITIL, ISO 27001, and ISO 20000 certifications are desirable. Benefits include health and dental plans, life insurance, meal or food allowance, transportation allowance, paid birthday leave, and other employee benefits.
