Description
Five9 is hiring a full-time Senior Telecom Engineer to support its cloud operations organization anywhere in the United Kingdom. The role focuses on deploying and troubleshooting customized telephony solutions, maintaining VoIP and SIP networks, responding to alerts and service outages, performing root-cause analysis, coordinating with network operations and vendors, and participating in emergency on-call rotations. Candidates need at least three years of telecom engineering experience, strong knowledge of VoIP, SIP, RTP, session border controllers, call routing, and network troubleshooting, along with the ability to document, analyze voice quality, and maintain 99.99% service availability.
