Description
Support Engineer role serving EU telecom customers through a partner support center. The position involves analyzing telecom network KPIs, investigating customer network and traffic-integration issues, performing operations and maintenance, troubleshooting system problems, querying databases with SQL, and providing technical guidance during customer interactions and calls. It requires 2–3 years of relevant experience, cellular protocol knowledge, basic Linux and cloud/cloud-native skills, shift work in a 24/7 operation, and occasional business travel; Wireshark knowledge is preferred.
