Telecommunications Technical Analyst at iaoxqy

Type: Full-time
Level: mid

Description

The Telecommunications Technical Analyst supports the Telecommunications Manager with day-to-day telecommunications operations, including designing, installing, configuring, maintaining, documenting, and troubleshooting Cisco VoIP/PBX, WAN/LAN, cellular, video conferencing, unified communications, mobile device management, and related network equipment. The role also manages service desk workloads and telecom projects, audits billing, supports end users and Telecom Operators, coordinates voice and video quality with network engineers, maintains E911 compliance, and participates in rotating on-call coverage, including weekends and holidays.

Required Skills

Cisco VoIP
PBX administration
MDM administration
Network QoS
Technical troubleshooting
Project management
Technical documentation
E911 compliance
Cellular networks

Additional Information

Minimum Education: High school diploma or equivalent; a bachelor's degree in Information Systems, Computer Science, Business Administration, or a related subject is preferred, with relevant work experience substituting for the degree.
Required Previous Experiences: Technical experience or training in telecommunications systems, operating systems, workstations, networks, and physical or virtual servers.
Experience or training with Cisco VoIP, contact centers, cellular networks, Android, and Apple iOS.
Preferred Qualifications: Bachelor of Science in Information Systems, Computer Science, Business Administration, or a related field.
Effective written and verbal English communication.
Ability to participate in rotating on-call coverage and train Telecom Operators.