Description
The Call Center Team Manager will oversee customer service teams, answer operator questions, monitor productivity and waiting queues, coordinate with supervisors on contingency situations, investigate absenteeism and motivation issues, and ensure results and quality meet company procedures. The role requires the candidate to be over 18 and have at least six months of experience leading a call center; higher education is preferred. Benefits include partnerships with Sesc and colleges, Wellhub (Gympass), transportation allowance, and meal allowance.
