Description
The Telematics Support Specialist serves as the first point of contact for customers regarding telematics infrastructure, handling tickets, diagnosing issues with connectors, card terminals, and professional applications, documenting findings, maintaining the knowledge base, and collaborating with specialist teams. The role supports training, uses ticketing systems and AI tools, and may involve advanced network topics. It is based on-site in Jena initially, with gradual home-office work, and is available at junior through professional levels.
