Description
The Telephone Operator manages internal and external hotel communications, handling guest calls, messages, wake-up calls, enquiries, urgent matters, complaints, and lost-and-found requests. The role maintains accurate guest information, coordinates with hotel departments, supports upselling and guest-satisfaction initiatives, and uses Opera PMS and the CID system. Preferred qualifications include hospitality telephone or guest-services experience, English and Russian language skills, telephone etiquette, and familiarity with Opera PMS.
