Description
The role answers, records, logs, and processes guest calls, requests, questions, and concerns; operates a telephone switchboard; handles wake-up calls, screening, do-not-disturb, forwarding, conference, TDD relay, and non-registered guest calls; relays messages; activates message lights; instructs guests on internet access; tests communications equipment; dispatches bell and valet staff; and follows up with guests to ensure satisfaction. The position also requires professional communication, guest service, confidentiality, adherence to company policies, and the ability to stand, sit, or walk for extended periods.
