Description
The Switchboard Operator answers incoming telephone calls, directs callers, provides information, and covers answering-service duties for identified hospital departments. The role also operates paging systems, two-way radios, alarm panels, and fax equipment; handles emergency calls; monitors call follow-through and alarm activations; assists with patient admission; maintains patient information; distributes mail; and mentors new employees. High school education or a GED is preferred, along with customer-service call-center experience.
