Telephone Operator Supervisor at Innovation At Work, Inc.

Innovation At Work, Inc. is hiring a Telephone Operator Supervisor/Project Manager to oversee 24-hour telephone and telecommunications support services at the Kansas City VA Medical Center. The role manages daily operations, staffing, employee performance, schedules, training, quality control, compliance, and emergency communications, while also performing telephone operator duties as needed. Candidates must have a high school diploma or equivalent, at least two years of call-center, switchboard, telephone-operator, or customer-service experience, knowledge of medical terminology, proficiency with Microsoft Office and electronic reporting systems, and strong leadership and communication skills. The position requires completion of background, security, privacy, HIPAA, and VA training, eligibility for VA identification and system access, and availability for after-hours staffing and operational issues.