Description
The Telephony Developer will develop and maintain telephony systems for a contact center, including call-flow scripts, IVR, and productivity modules. The role provides technical support for call-flow changes, plans communication improvements, and manages the bank’s telephony platform. Required qualifications include at least three years of voice-solutions development experience, experience with contact-center platforms such as Aspect, Twilio, or Genesys, extensive call-flow and API development knowledge, and proficiency with Java, VXML, PHP, SQL, VoiceXML, HTML, JSP, JavaScript, Oracle, Microsoft SQL, and related development tools.
