Description
TTEC is hiring a Temporary Quality Assurance Specialist to work remotely in the Philippines. The role evaluates and analyzes customer interactions, audits operational procedures and KPIs, coordinates quality audits, facilitates calibration sessions, develops quality documentation, and analyzes quality reports. The position requires a high school diploma or equivalent and at least six months of customer service and call center experience, with flexibility to perform duties on-site, off-site, or remotely as business needs dictate.
