Description
TTEC is hiring a Temporary Quality Assurance Specialist in Lipa City, Batangas, Philippines, to evaluate and analyze customer interactions, audit operational procedures and KPIs, coordinate quality audits, facilitate calibration sessions, develop quality documentation, and analyze quality reports. The role reports to the Quality Assurance Team Lead and may be performed on-site, off-site, or remotely depending on business needs. Applicants need a high school diploma or equivalent and at least six months of customer service and call center experience, along with data interpretation and reporting skills. The posting mentions paid time off, wellness and healthcare benefits, compensation, and performance bonus opportunities.
