Description
The Terminal Operations Specialist provides Level 3 technical support for point-of-sale terminal hardware and software, triages device issues through logs and reproducible steps, coordinates with development and product teams, supports hardware installations and activations, maintains documentation, and participates in an on-call roster. The role is available from Brno or Lisbon, with remote or work-from-home options, and requires prior technical support and troubleshooting experience, familiarity with physical hardware, strong analytical and writing skills, and the ability to isolate variables.
