Third Line Support Engineer at talk-straight

Compensation

£0 – £35,000/yr

Setup: Hybrid
Location: Bradford, England
Type: Full-time
Level: mid
Posted: Aug 17, 2026

Description

Talk Straight Ltd’s Schools Broadband division is hiring a Third Line Support Engineer for its Ilkley-based hybrid support team. The role provides advanced third-line technical support for ISP network infrastructure and customer services, including monitoring, health checks, complex troubleshooting, major-incident leadership, root cause analysis, network device configuration, upgrades, capacity planning, security threat response, vendor escalation, and mentoring of lower-level support staff. Candidates need 3–5 years of relevant third-line or NOC experience, strong knowledge of BGP, OSPF, MPLS, DNS, DHCP, TCP/IP and VPNs, and experience with enterprise routers, firewalls, load balancers and monitoring tools.

Required Skills

Network protocols
Network devices
Network monitoring
Root cause analysis
Incident management
Network security
Ansible
Network optimization
Technical mentoring
Technical communication

Additional Information

Minimum Education: Bachelor’s degree in Computer Science, Networking, or a related field, or equivalent practical experience
Required Previous Experiences: 3–5 years of experience in a third-line support or NOC engineer role, preferably in an ISP or telecommunications environment
Hands-on experience with large-scale networks, core networking, enterprise services, and security principles
Experience configuring and troubleshooting enterprise routers, firewalls, and load balancers
Preferred Qualifications: CCNP, JNCIP, CompTIA Network+, Fortinet NSE 7, or equivalent certification
Familiarity with Ansible or similar configuration management tools
Strong collaboration and stakeholder communication skills
Critical thinking and independent high-priority incident resolution