Description
Flash Technology Group is hiring a Ticket Coordinator/Quality Specialist in Columbia, Maryland to manage dedicated ticket queues, prioritize and assign tickets to technical resources, monitor service-level agreements, route out-of-scope tickets, and ensure proper follow-up. The role requires at least one year of experience in a customer-centric, office administrative, communications, or project-management environment, along with strong multitasking, communication, and stress-management skills. The position offers an approximate salary of $51,800 to $66,400 and medical, dental, vision, retirement, and other benefits.
