Description
Jabu Jabu is hiring a full-time Ticketing and Settlements Analyst in Cape Town to own and operate its Zoho Desk ticketing system across its smart-safe portfolio. The role manages client complaints, suspected miscounts, and device faults; drives tickets to resolution; maintains accurate ticket data; makes daily financial adjustments to client settlements; documents corrections; identifies recurring issues; and reports on SLA performance. Candidates need at least two years of relevant operations, reconciliation, settlement, or customer-support experience, strong numerical accuracy, communication skills, and Excel or Google Sheets proficiency.
