Description
The Tier 1 Technical Support Representative provides inbound GPS troubleshooting support for national and local enterprise business accounts, handling calls and cases, tracking activities in Salesforce, managing multiple support cases, meeting service-level agreements, documenting resolutions, and escalating complex issues. The role requires strong troubleshooting, customer service, communication, and technical skills, along with 1–3+ years of high-tech customer support experience and a bachelor's degree in Computer Science or a related field or relevant experience. The position is full-time, approximately 40 hours per week, and requires the candidate to reside in Arizona.
