Description
The role provides Tier 2 IT operations and end-user support for DHS environments, including installing, configuring, testing, troubleshooting, and maintaining desktop hardware, software, peripherals, and related services; responding to and documenting incidents and service requests; providing on-site and after-hours support; and maintaining operational records. The position requires a bachelor’s degree or equivalent education and experience, six years of relevant IT experience, Windows desktop support, ITSM and ITIL knowledge, and a DHS Suitability background investigation or eligibility for the DHS Entry of Duty investigation followed by DHS Public Trust Clearance.
