Description
The Tier 2 Product Operations Consultant resolves complex technical and product-related customer issues, especially in payments and platform functionality. The role owns escalated cases, investigates defects, validates releases, analyzes recurring issues, documents knowledge, and collaborates with Product, Engineering, Payments, and other support teams. It is an entry-level full-time position with compensation of up to £28,500 and requires prior Tier 2 support or payments troubleshooting experience.
