Description
Voxel is hiring a Tier 2 Support Engineer to resolve escalated technical issues for enterprise customers, troubleshoot its edge AI platform, network, hardware, Linux, and IoT systems, document bugs, collaborate with Customer Success and Engineering, and improve platform reliability. The role requires 3–5 years of experience in technical support, systems engineering, or a related customer-facing technical role, along with networking, Linux/IoT troubleshooting, and communication skills; AI, cloud, industrial, and ticketing experience are preferred. Benefits include health, dental, and vision insurance, equity, paid leave, flexible work arrangements, and retirement benefits.
