Description
Amazon Leo is hiring a Tier 2 Technical Care Associate to provide general and technical customer support, resolve escalated internet-service and network-connectivity issues, collaborate with support teams, document resolutions, identify support trends, and contribute to knowledge-base articles. The role requires fluent Spanish and English, a high school diploma or equivalent, customer-service and technical-support experience, Microsoft Office knowledge, and availability for rotational shifts including weekends, nights, and holidays. The position may require access to export-controlled information and is contingent on export-control screenings and applicable approvals.
