Description
The Tier III Engineer at Proven IT provides expert-level technical support for managed IT services, focusing on server, network, application, and virtual environment troubleshooting and maintenance. Key responsibilities include managing backup software like Datto, migrating clients to cloud platforms such as AWS and Azure, installing and administering server infrastructure, configuring wireless access points and firewalls, and ensuring Microsoft licensing compliance. The role involves extensive problem-solving, documentation, and continuous learning to stay updated on Proven IT's supported products.
