Description
The Tier 3 IT Support & NOC Agent acts as the top-level technical escalation point, resolving intricate, high-impact issues and overseeing advanced monitoring, incident response, and infrastructure enhancement. This role demands profound technical expertise combined with proactive operational accountability, ensuring system stability, performance, and reliability. Key duties encompass network monitoring, incident and problem management, escalation coordination, network operations and maintenance, troubleshooting various network layers, systems and Microsoft 365 support, security operations and compliance, field technician coordination, and comprehensive documentation.
