Description
ThetaRay is hiring a Tier 3 Technical Support Engineer for its Global Support organization. The role resolves escalated technical issues, communicates with customers, supports onboarding, implementation, production, incidents, and deployments, documents solutions, participates in global on-call rotations, and meets KPIs and SLAs. Required qualifications include at least two years of technical support experience, Linux system administration and networking experience, AI-driven support ecosystem knowledge, Kubernetes administration experience, and fluent English; SQL, Git/BitBucket, and French skills are advantageous.
