Description
The Tier 4 IT Support / NOC Engineer serves as the final technical escalation authority, resolving complex and high-visibility incidents involving VIP accounts, Brand Managers, and client executives. The role provides real-time assistance and technical mentorship to Tier 2 and Tier 3 staff, coordinates with brand and client stakeholders, supports site planning and deployment projects, performs infrastructure root-cause analysis, and manages advanced Windows/macOS, Microsoft 365, security, monitoring, and network operations. It requires advanced networking, Cisco and other enterprise equipment, firewall, monitoring, packet analysis, and Microsoft technologies, along with 3+ years of relevant experience, and offers office-based work with possible remote options.
