Description
Koozie Group is hiring a Customer Support Tier II to provide omnichannel customer support through phone, email, text, and chat. The role resolves customer questions and concerns, ensures orders are processed accurately, researches issues across departments, documents interactions, escalates complex problems, and supports continuous improvement. Candidates need a high school diploma or equivalent, 2–4 years of customer service or support experience, multichannel communication skills, Salesforce knowledge, Microsoft Office proficiency, and strong data-entry accuracy. Benefits include medical HSA and HRA plans, PPO dental, VSP vision, paid time off, retirement matching, and tuition reimbursement.
