Description
Proven IT is hiring a Tier II IT Support Engineer for its Managed Network Services team. The role provides advanced client-facing support for desktop, server, network, hardware, software, and mobile-device issues, escalates complex problems to Tier III engineers, mentors Tier I technicians, manages ConnectWise tickets, and supports Active Directory, server maintenance, backup monitoring, Office 365 migrations, and network troubleshooting. The position requires a bachelor’s degree or equivalent experience, 2–4 years of IT support experience, strong Windows, networking, and remote-management skills, and the ability to travel to client sites. The annual salary is $55,000–$65,000, with health, dental, vision, retirement, and other benefits.
