Description
The Tier 2 Technician provides advanced technical support and troubleshooting for an MSP, handling escalated client issues and serving as a second line of support. The role includes server and cloud administration, network infrastructure management, security, backup and disaster recovery, endpoint management, application support, documentation, ticket management, and mentoring. It is an in-person position reporting to a regional office, with occasional on-site client service, and requires a clean driving record and reliable transportation. The posting seeks 2–3 years of Tier 2 experience, prefers previous MSP experience, and requires a related bachelor's or associate degree.
