Description
Google is hiring a Customer Support Engineer to own large and critical customer issues, provide high-touch support for difficult environments, troubleshoot technical problems, and improve product adoption through debugging, networking, system administration, documentation, and coding. The role requires a bachelor's degree or equivalent practical experience, six years of relevant experience, programming and distributed-systems experience, and fluent Mandarin communication. Preferred qualifications include public-cloud infrastructure, packet-level troubleshooting, developer tools, crisis response, networking, and Linux/Unix systems experience. The position offers US and Canadian compensation plus bonus, equity, and benefits, with interviews typically conducted in person.
