Description
The Guest Relations Agent greets and registers guests, assists with departures, resolves guest issues, promotes hotel amenities, and handles payments and vouchers. The role involves computer-based registration, room assignment, electronic key coding, guest statements, check-out assistance, currency conversion, complaint resolution, and coordination with hotel departments. It reports to the Guest Relations Manager, Assistant Director of Guest Relations, and Director of Guest Relations, and requires a high school diploma or equivalent; a hospitality or hotel management degree and luxury hotel experience are preferred.
