Description
IntouchCX is hiring a Trainer, also described as a Training Facilitator, to deliver training modules and classes for new and existing employees, develop curriculum and assessments, support QA monitoring and coaching, report on training effectiveness, and manage new trainers and facilitators. The role requires international travel and lists preferred qualifications including a BS/BA in Education or Business Administration, at least three years of contact center experience, customer service training experience, coaching and mentoring experience, call center systems knowledge, and strong communication and analytical skills.
