Description
Sutherland is hiring a Trainer to create, facilitate, revise, and oversee training materials and programs for new hires, nesting, BQM, product, behavioral, and tool-change learning. The role includes coaching learners, supervising trainees, managing OJT and progression, maintaining client and team communication, and working in shifting or graveyard schedules. Candidates should have 2–3 years of collections-agent experience and 1–2 years of collections-trainer experience in a contact-center setting, along with Microsoft Office, English communication, and process-improvement skills.
