Description
eClerx is hiring a full-time Trainer Customer Operations Specialist in Faytteville, North Carolina, to support the delivery of training programs for new hires entering customer service roles in the Wealth Management department of a tier 1 investment bank. The role involves facilitating instructor-led training, supporting learners, providing coaching and feedback, tracking progress, handling training logistics, collaborating with subject matter experts, and improving training materials. Candidates need an associate's degree, bachelor's degree, or equivalent professional experience, along with 1–3 years of customer service, training, coaching, or related experience; financial services experience is preferred but not required.
