Description
Aperia Solutions is hiring a full-time Training & Enablement Specialist in Jacksonville, Florida, to design and deliver persona-based training for customer-facing teams using Salesforce during a merchant onboarding and servicing platform consolidation. The role builds multi-modal learning, knowledge articles, in-app guidance, onboarding programs, facilitation materials, and measurement systems, while coordinating with Salesforce Professional Services and stakeholders across sales, operations, servicing, onboarding, and underwriting. The position requires 4–6 years of instructional design, training development, or learning and development experience, including at least 2 years in customer service, fintech, payments, or SaaS, and offers a hybrid schedule with health, dental, vision, retirement, and other benefits.
