Description
Engine is hiring a Training Coordinator to deliver new-hire and upskilling training, develop training content, monitor performance, identify low performers, and create improvement plans. The role also serves as a subject matter expert, supports members and corporate contacts through phone, email, and chat, makes autonomous resolution decisions, collaborates with team members, and maintains detailed interaction records. Candidates need at least one year of training experience in a BPO or high-volume call center, strong digital-tool proficiency, analytical and communication skills, and availability for flexible schedules including nights and weekends. The position offers a base salary of $48,000–$66,500 USD, equity, and potentially an annual bonus, with hybrid or fully remote work options.
