Description
IntouchCX is seeking a Trainer, also described as a Training Facilitator, to deliver training modules and classes for new and existing employees, develop curriculum and assessments, support QA monitoring and coaching, report on training effectiveness, and manage new trainers and facilitators. The role requires adult-learning knowledge, customer-service training experience, coaching and mentoring experience, call-center systems knowledge, strong communication and analytical skills, MS Office proficiency, and valid travel documents for international travel.
