Description
IntouchCX is hiring a Training Lead to oversee training initiatives and support Training Facilitators and Training Support staff. The role manages client-partner relationships, coaches direct reports, analyzes trainee performance, leads business reviews and reporting, develops training programs and professional development plans, and oversees training technology and procedures. Candidates need a high school diploma or equivalent, at least three years of learning and development experience, instructional design and e-learning experience, and experience developing and managing training programs; contact center management experience is preferred. The role requires availability for graveyard shifts, weekends, holidays, overtime, and international travel.
